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KJB Fireplaces

Support

KJB Fireplaces Service & Support Request

We’re here to help.

Need Help With Your Fireplace?

If you’re experiencing an issue with your fireplace, insert, or outdoor fire feature, please use the form to submit a Service & Support Ticket. This allows our team to quickly identify your system and respond with the right solution.

All requests submitted through this page are sent directly to service@kjbfireplaces.com and reviewed by our service team.

What We Can Help With

Our service department commonly assists with:

  • Fireplace not turning on or staying lit
  • Pilot light or ignition issues
  • Gas or electric system concerns
  • Remote or wall switch malfunctions
  • Unusual noises, odors, or error codes
  • Annual service or maintenance requests
  • Warranty-related questions

What Happens After You Submit?

  • Our service team reviews your submission
  • A technician may contact you for additional details
  • We’ll coordinate next steps, whether troubleshooting, scheduling service, or warranty guidance

Please allow 1–2 business days for an initial response. During peak seasons, response times may vary.

Submit a Service or Support Request

Please complete the form with as much detail as possible. Providing accurate information helps us diagnose your issue faster and schedule service efficiently.

Is the unit currently operable? *
Preferred Contact Method *

Safety Notice

If you smell gas, experience active sparks, or believe there may be a safety issue:

  • Turn off your fireplace immediately
  • Shut off the gas supply if applicable
  • Contact your gas provider or emergency services before submitting this form